That argument doesn't really fly. The "poor little customer" was an online casino who was using Cloudflare to avoid getting taken down in countries where online gambling isn't allowed.
This had a high risk of getting Cloudflare's limited ipv4 addresses to a blacklist - affecting ALL of their customers.
All CF did was ask them to switch to an Enterprise plan and bring their own IP-addresses. They refused to do either and rather cried on the internet claiming CF to be bullies. It's not like the price they asked was even a fraction of the profits an online casino brings in every DAY.
Spoken like a true Cloudflare employee! But no, we see through your false reframing of the facts.
If a customer's action is truly illegal, the customer's account should be terminated, either immediately or after a reasonable warning to fix things. Under no circumstances should money be sought to support the illegal activity.
CF is engaged in a pig-butchering scam whereby they lure customers, then when the customer is all fat and happy, they get asked to pay up or lose their business.
In this case, CF destroyed the customer's business as soon as CF got word that the customer was going to move to Fastly, considering that the protection money was not paid. It's an open and shut case of racketeering.
This had a high risk of getting Cloudflare's limited ipv4 addresses to a blacklist - affecting ALL of their customers.
All CF did was ask them to switch to an Enterprise plan and bring their own IP-addresses. They refused to do either and rather cried on the internet claiming CF to be bullies. It's not like the price they asked was even a fraction of the profits an online casino brings in every DAY.