On the billing side, I feel like there is a lot of inefficiency due to errors caused by complicated systems.
When my wife was pregnant, at some point we got billed several thousand dollars for a procedure the insurance company refused to cover. She called the insurance co., and they (I think) recoded the procedure to something that cost a couple of hundred dollars and was covered to boot.
It seemed like there was a bunch of new employees on both sides who were learning as they went (and pressing random buttons). So forget in advance, pricing was hard to find out even post facto ;)
When my wife was pregnant, at some point we got billed several thousand dollars for a procedure the insurance company refused to cover. She called the insurance co., and they (I think) recoded the procedure to something that cost a couple of hundred dollars and was covered to boot.
It seemed like there was a bunch of new employees on both sides who were learning as they went (and pressing random buttons). So forget in advance, pricing was hard to find out even post facto ;)